Introvert Customer Service: How to Survive Without Burnout
My manager once praised me for having the best customer satisfaction scores on the team. What she didn’t know was…
My manager once praised me for having the best customer satisfaction scores on the team. What she didn’t know was…
My mother called at 2 PM on a Tuesday. She needed help setting up her new medication organizer. Again. The…
You’re three meetings deep when Sarah from Marketing appears at your desk, eyes red. Before you can even ask, she’s…
You’re exhausted from smoothing over workplace tensions that aren’t yours to fix. Another email arrives asking you to “just talk…
Everyone remembered Sarah’s name at company events. She knew everyone’s birthday, their kids’ ages, their favorite coffee order. People sought…
Your spouse remembers your dental appointment before you do. They’ve planned your career trajectory. They know what you need before…
My inbox showed 47 unread messages from a single morning. Every one carried someone else’s frustration, urgency, or barely concealed…
You know that feeling when you walk into your classroom after lunch and the collective anxiety of thirty students hits…
You know that moment when a colleague walks into your office upset about a deadline, and suddenly their anxiety becomes…